TERMS AND CONDITIONS

1. Business Information

Water Lily Learning Center operates two childcare locations in Cincinnati, Ohio:

Location 1

3559 Reading Road, Suite N107

Cincinnati, OH 45229

Location 2

1808 Central Parkway

Cincinnati, OH 45214

2. Use of Services

The Water Lily Learning Center website and services are provided for the following purposes:

• Childcare enrollment inquiries and applications

• Parent and guardian communication

• Program and schedule information

• Appointment scheduling and reminders

• General business communication

By submitting your information through our website, inquiry forms, or any other communication channel, you agree to be contacted by Water Lily Learning Center via phone, email, or text message in connection with the above purposes.

You must be at least 18 years of age to submit information through our website or enter into any agreement with Water Lily Learning Center.

3. SMS / Text Messaging Terms

By providing your mobile phone number to Water Lily Learning Center — through our website, enrollment forms, inquiry submissions, or any other communication channel — you agree to receive text messages (SMS) from us at the number provided.

Text messages may be sent for the following purposes:

• Enrollment follow-ups and program information

• Parent and guardian communication regarding your child’s care

• Appointment reminders and scheduling updates

• Program updates and center announcements

• Billing and payment reminders

• Promotional messages about programs, events, and offerings

Your agreement to receive SMS messages is not a condition of enrollment or of receiving childcare services from Water Lily Learning Center.

4. Required SMS Disclosures

The following disclosures apply to all SMS communications from Water Lily Learning Center:

Message frequency may vary based on your enrollment status and communication preferences.

Message and data rates may apply. Standard messaging rates from your mobile carrier may apply to messages you send and receive.

Reply STOP to unsubscribe. To stop receiving text messages at any time, reply STOP to any message from us. You will be removed from our messaging list and will no longer receive SMS messages from Water Lily Learning Center.

Reply HELP for assistance. To request help or information about our messaging program, reply HELP to any message or contact us directly using the information in Section 10.

5. Opt-Out and Support

You may opt out of SMS communications from Water Lily Learning Center at any time using any of the following methods:

• Reply STOP to any text message you receive from us

• Email us at info@waterlilylearningcenter.com with your name and phone number and a request to be removed

• Call us at 513-808-9696 and request to be removed from our messaging list

Once you opt out, we will process your request promptly. Please note that you may still receive non-promotional transactional messages related to your child’s active enrollment, such as safety or emergency communications, unless you specifically request otherwise.

For general support or questions about our messaging program, you may reply HELP to any text message or contact us directly using the information in Section 10.

6. User Responsibilities

By using our website and services, you agree to the following:

• Accurate information: You will provide true, accurate, current, and complete information when submitting forms or communicating with Water Lily Learning Center.

• Lawful use: You will use our website and services only for lawful purposes and in accordance with these Terms and Conditions.

• No misuse: You will not use our website or services to submit false information, impersonate another person, or engage in any conduct that is harmful, fraudulent, or disruptive.

• Authorized number: By providing a mobile phone number, you confirm that you are the account holder or have authorization from the account holder to receive SMS messages at that number.

Water Lily Learning Center reserves the right to refuse or discontinue service to anyone who violates these responsibilities.

7. Limitation of Liability

Water Lily Learning Center makes reasonable efforts to maintain reliable website and communication services. However, we are not responsible for the following:

• Delayed or undelivered text messages or emails

• Technical issues, outages, or interruptions affecting our website or communication systems

• Errors or inaccuracies resulting from third-party service providers, including CRM platforms or mobile carriers

• Any damages, losses, or inconveniences resulting from your use of or inability to use our website or communication services

• Any unauthorized access to your personal information that occurs despite reasonable security measures

To the fullest extent permitted by applicable law, Water Lily Learning Center’s total liability for any claims arising from these Terms and Conditions or your use of our services shall be limited to the amount paid, if any, by you for the applicable service.

Nothing in this section limits our liability for matters that cannot be excluded or limited under applicable law.

8. Privacy Policy

Your use of the Water Lily Learning Center website and services is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. The Privacy Policy describes how we collect, use, protect, and share your personal information, including information collected through SMS communications.

By using our website or services, you also agree to the terms of our Privacy Policy. You can review our Privacy Policy at any time on our website.

9. Changes to Terms and Conditions

Water Lily Learning Center reserves the right to update or modify these Terms and Conditions at any time without prior notice. When changes are made, the revised Terms and Conditions will be posted on this page with an updated effective date.

Your continued use of our website or services following the posting of any changes constitutes your acceptance of the updated Terms and Conditions. We encourage you to review this page periodically to stay informed.

10. Contact Us

If you have questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Water Lily Learning Center

3559 Reading Road, Suite N107  |  Cincinnati, OH 45229

1808 Central Parkway  |  Cincinnati, OH 45214

Email: info@waterlilylearningcenter.com

Phone: 513-808-9696