PRIVACY POLICY

PRIVACY POLICY

1. Business Information

Water Lily Learning Center operates two childcare locations in Cincinnati, Ohio:

Location 1

3559 Reading Road, Suite N107

Cincinnati, OH 45229

Location 2

1808 Central Parkway

Cincinnati, OH 45214

2. Information We Collect

When you interact with Water Lily Learning Center — through our website, enrollment forms, inquiry submissions, or direct communications — we may collect the following types of personal information:

• Full name (parent, guardian, and/or child)

• Phone number(s), including mobile numbers

• Email address

• Home address

• Child’s name, date of birth, and enrollment information

• Childcare program preferences and scheduling details

• Information submitted through website inquiry or contact forms

• Communication history, including messages, emails, and SMS exchanges

• Billing and payment-related information (as applicable)

We collect information only as necessary to provide childcare services, communicate with families, and operate our programs.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing childcare enrollment inquiries and applications

• Following up on enrollment requests and program availability

• Communicating with parents and guardians about their child’s care

• Sending appointment reminders and scheduling confirmations

• Providing program updates, center news, and policy changes

• Sending billing statements and payment reminders

• Delivering childcare service updates relevant to your child’s enrollment

• Sending promotional messages about programs, events, and offerings at Water Lily Learning Center

• Responding to questions, concerns, or requests submitted through our website or contact channels

• Complying with applicable legal, licensing, and regulatory obligations

4. SMS / Text Messaging Consent

By providing your mobile phone number to Water Lily Learning Center — through our website, enrollment forms, inquiry submissions, or any other communication channel — you expressly consent to receive text messages (SMS) from us.

Text messages may be sent for the following purposes:

• Enrollment follow-ups and program information

• Parent and guardian communication regarding your child’s care

• Appointment reminders and scheduling updates

• Program updates and center announcements

• Billing and payment reminders

• Childcare service updates

• Promotional messages about programs, events, and offerings

Message frequency may vary based on your enrollment status and communication preferences.

Message and data rates may apply. Standard messaging rates from your mobile carrier may apply to messages you send and receive.

Reply STOP to unsubscribe. To stop receiving text messages from us at any time, reply STOP to any message. You will be unsubscribed and will no longer receive SMS messages from Water Lily Learning Center.

Reply HELP for assistance. To request help or information about our messaging program, reply HELP to any message or contact us directly using the information in Section 9.

Consent to receive SMS messages is not a condition of enrollment or of receiving childcare services from Water Lily Learning Center.

5. Data Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes.

We may share information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors (such as CRM software providers or payment processors) who assist us in operating our programs and communications. These vendors are contractually required to protect your information and may not use it for their own marketing purposes.

• Legal compliance: We may disclose information when required by law, regulation, licensing obligations, or in response to a valid legal request.

• Safety: We may share information when necessary to protect the health, safety, or welfare of a child in our care.

6. Children’s Privacy

As a childcare provider, we collect and maintain information about the children in our programs. This information — including a child’s name, date of birth, health notes, and enrollment records — is treated with the highest level of care and confidentiality.

Child-related information is used exclusively for the following purposes:

• Enrollment processing and program placement

• Providing safe and appropriate childcare services

• Communicating with parents and authorized guardians

• Meeting health, safety, and licensing requirements

• Supporting the child’s developmental and educational experience

We do not share a child’s personal information with any third party for commercial or marketing purposes. Access to child records is limited to authorized Water Lily Learning Center staff and, where legally required, to regulatory or licensing bodies.

7. Data Security

Water Lily Learning Center uses reasonable administrative, physical, and technical safeguards to protect the personal information we collect and maintain. These measures are designed to guard against unauthorized access, disclosure, alteration, or destruction of your information.

While we take privacy and security seriously, no method of electronic transmission or storage is completely secure. We encourage you to contact us promptly if you have any concerns about the security of your personal information.

8. Your Rights

You have the right to make requests regarding the personal information we hold about you or your child. Specifically, you may request:

• Access: A copy of the personal information we have collected about you or your child.

• Correction: An update or correction to any inaccurate or incomplete information in your records.

• Deletion: Removal of your personal information from our systems, subject to any legal or regulatory obligations that require us to retain certain records.

• Opt-out of SMS: You may opt out of SMS communications at any time by replying STOP to any text message or by contacting us directly.

To submit any of the above requests, please contact us using the information in Section 9. We will respond to your request within a reasonable timeframe.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Water Lily Learning Center

3559 Reading Road, Suite N107  |  Cincinnati, OH 45229

1808 Central Parkway  |  Cincinnati, OH 45214

Email: info@waterlilylearningcenter.com

Phone: 513-808-9696

10. Policy Updates

Water Lily Learning Center reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of our website or services following the posting of any changes constitutes your acceptance of the updated Privacy Policy.